Google Play Store Compliance
Request Account & Data Deletion
Official web portal for users to request permanent deletion of their account, business records, and customer ledger data.
Store Listing App
My Customer
Developer
ModusByte
Platform
Android
Processing SLA
Within 7 Business Days
Steps to Request Account & Data Deletion
You can request account and data deletion using either the Web Request Portal (no app required) or directly within the mobile app:
1
Enter Registered Account Email
Enter the email address you used to register or authenticate in the My Customer app (e.g. Google Sign-In or Email).
2
Confirm Irreversible Data Erasure
Check the confirmation box acknowledging that your account credentials, customer lists, transactions, and billing ledgers will be permanently deleted.
3
Submit Request Online or via Email
Click "Submit Permanent Deletion Request" below. This transmits your request directly to our privacy operations team (techfirststudio@gmail.com).
4
Verification & Permanent Purge
ModusByte will verify account ownership and execute an automated cryptographic purge of your data across all database tables within 7 business days. A confirmation will be sent to your email.
Alternative: If you have the Android app installed:
- Open the My Customer app on your device.
- Tap Settings in the navigation bar.
- Select Account & Security > Delete Account & Data.
- Confirm the prompt. Your data is deleted from the server immediately.
Submit Deletion Request (Online Form)
Fill in this form to submit your deletion request. No app installation is required.
Deletion Request Drafted & Dispatched
Your email application has opened with your pre-formatted deletion request to techfirststudio@gmail.com. Please click "Send" to finalize verification.
Direct email alternative:
techfirststudio@gmail.com
Types of Data Deleted, Kept, and Retention Periods
In accordance with Google Play Store User Data Policies, the following table details exactly what data is erased, what is kept, and the applicable retention timeframes:
| Data Category | Specific Data Items | Deletion / Retention Status |
|---|---|---|
| Account & User Identity | User ID (UID), registered email, display name, OAuth tokens, and Google profile picture URL. | Permanently Deleted Erased upon request |
| Customer Directory Records | Customer names, service addresses, customer reference IDs, and contact telephone numbers. | Permanently Deleted Erased upon request |
| Billing & Ledger Data | Total billing amounts, payment history, outstanding balances, payment status tags, notes, and collection logs. | Permanently Deleted Erased upon request |
| App Preferences & Cache | Custom business settings, dark/light theme preferences, and offline synchronized cache. | Permanently Deleted Erased immediately |
| Database Backup Snapshots | Encrypted point-in-time PostgreSQL server backup archives used strictly for disaster recovery. | Kept Temporarily Overwritten within 30 days |
| Commercial & Ad Tracking | ModusByte does not sell or rent data. Zero advertising or marketing profiles are maintained. | Zero Data Retained No third-party retention |
* Note on In-App Purchases: If you made any in-app subscription purchases, order tokens are processed and archived by Google Play Store billing systems in accordance with Google's statutory merchant accounting rules. ModusByte does not store your credit card or financial payment account details.