Privacy Policy

ModusByte (“we”, “us”, or “our”) built and operates the My Customer mobile application as a service intended for cable operators, local businesses, and independent service providers to record client accounts, subscription billing, and collection ledgers.

This page informs you of our policies regarding the collection, use, disclosure, and protection of Personal Information when you use our mobile application and related online services (collectively, the “Service”).

By installing, accessing, or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with its terms.

To provide reliable multi-device synchronization, ledger management, and customer bookkeeping, we collect the following categories of information:

• Account & Identity Data: When you register or sign in via Google Sign-In or Email, we collect your email address, display name, user ID, and profile picture URL. This is used solely to authenticate you and link your encrypted ledger to your account.
• Business & Customer Records: You may enter information about your customers, including customer names, identification codes, service addresses, contact phone numbers, billed amounts, payments collected, and payment statuses. This information is your private business data.
• Diagnostics & Log Data: When an error or crash occurs, we collect diagnostic information via Firebase Crashlytics. This may include your device model, operating system version, app state at the time of failure, IP address, and technical crash stack traces.
• Telemetry & Analytics: We collect aggregate usage statistics via Google Analytics for Firebase (such as screen transitions, export triggers, and session lengths) to help us diagnose performance bottlenecks and optimize user experience.

ModusByte uses collected data strictly for the following purposes:

• Authentication & Security: To securely sign you in using cryptographic OAuth PKCE flows and prevent unauthorized access to your account.
• Ledger & Synchronization: To store, compute, synchronize, and retrieve your business records and transaction history across your Android devices in real-time.
• Report Generation: To generate offline spreadsheets (.xlsx, .csv) and PDF billing statements at your request.
• Service Stability & Diagnostics: To detect, debug, and patch software crashes, memory leaks, and service downtime.
• Customer Support: To troubleshoot issues, investigate error logs, and respond to your technical inquiries.

We partner with reputable infrastructure and analytics providers to facilitate our Service. These third parties only have access to information necessary to perform their respective technical functions and are contractually and legally bound to maintain confidentiality.

The security of your business and personal records is paramount. ModusByte employs robust, modern industry standards:

• Row Level Security (RLS): Our database utilizes PostgreSQL Row Level Security policies enforcing strict cryptographic multi-tenancy. Every read and write query is checked against your authenticated user token, ensuring other users can never query or view your records.
• Encryption in Transit: All communications between your Android device, Supabase endpoints, and Google APIs are encrypted using modern Transport Layer Security (TLS 1.2 / TLS 1.3).
• Encrypted Authentication: Passwordless PKCE authentication and OAuth 2.0 tokens prevent credential sniffing and interception.

While we implement commercially standard safeguards, please note that no transmission across the Internet or electronic storage mechanism can be guaranteed 100% invulnerable.

We retain your data only for as long as your account remains active or as needed to provide you with the Service.

Alternatively, you may request manual deletion of your account and all associated data by emailing us at techfirststudio@gmail.com with the subject line "Data Deletion Request".

The My Customer mobile app itself does not use browser cookies directly. However, the app utilizes encrypted local preferences (such as your chosen UI theme and offline cache) and third-party software development kits (SDKs)—including Google Mobile Ads (AdMob) and Firebase Analytics—which may make use of mobile advertising identifiers (such as Google Advertising ID / AAID) and device tokens to serve relevant ads or monitor aggregate usage patterns.

You can reset your Advertising ID or opt out of personalized ads at any time through your Android device settings: Settings > Google > Ads > Delete Advertising ID.

Our Service is intended for commercial use and business record management by individuals aged 18 or older (or the age of majority in your jurisdiction). The Service is not directed to children under 13 years of age.

We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has registered or provided personal data, we will immediately delete such information from our database. If you believe a minor has provided us with personal information, please contact us promptly.

Depending on your location, you hold specific statutory rights under data protection laws such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA):

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can edit and correct your customer entries and account information directly in the app at any time.
• Right to Erasure (“Right to be Forgotten”): You have the right to have all your personal and customer records permanently erased.
• Right to Data Portability: You can export your customer lists and transaction ledgers to standard Microsoft Excel (.xlsx) or CSV format directly from the app.
• Right to Non-Discrimination: We will not discriminate against you in pricing or service quality for exercising any of your privacy rights.

ModusByte may update this Privacy Policy from time to time to reflect modifications in our software, changes in statutory regulations, or operational enhancements.

We will notify you of any material changes by updating the “Effective Date” at the top of this page and, where appropriate, displaying an in-app notice upon your next launch. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

If you have questions, feedback, or privacy-related requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Team: